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Protecting all you love.

The safety of your home should never be a cause for concern. You deserve access to all the amenities and services that best suit you and your lifestyle needs. Committed to providing well-managed properties at all times, safety is at the heart of everything we do and we are proud to have been awarded 5 stars, by the Safety Council, for our efforts in health and safety management. We want to protect all that you love.

Residents advice on Coronavirus

Information, updates, and advice about Coronavirus.

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The health and safety of our customers, employees and suppliers remains our top priority. During this developing situation we are continuing to monitor the latest Government advice on Coronavirus (COVID-19). We have continuity plans in place and are working with our suppliers to try and minimise any potential impact to the services we offer. Click the button below to visit our dedicated residents’ update page to read our guidance for the different kinds of homes we manage, and for links to the latest Government and NHS advice.

Read more on our residents website…

Our Five Top Tips

To keep you safe in your home

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Follow these simple safety tips to protect yourself and your loved ones.
  1. Fire door graphic

    ‘Self-closing’, fire-rated front doors help to stop the spread of fire and smoke

  2. Smoke alarm graphic

    Fully-functioning smoke alarms save lives by acting as an early warning, allowing extra time for escape

  3. Blueprint showing fire escape route

    Know the evacuation plan and ask your property manager what to do in the case of an emergency

  4. Graphic showing a bicycle in a hallway

    Items in corridors or staircases block escape and hinder firefighters whilst feeding the fire

  5. Oven graphic

    Most fires in residential blocks start due to unattended ovens and hobs, as well as cigarette smoking

Fire Safety and Design Principles

Adequate fire safety in purpose-built flats and tower blocks is central to the protection of residents and their homes. To help you stay abreast of the principles involved, here is a simple guide on both the design and fire risk principles.

Builder and couple looking at blueprints

Graphic showing headset and flames

Building and Design

  • Buildings are designed with a high degree of compartmentation between each flat and between the flats and rural areas. Compartmentation restricts smoke and fire to the flat of origin for a specified amount of time.
  • Statistically, there is a low probability of fire spreading beyond the flat where it broke out.
  • Very few fires start in communal areas and escape routes.

Graphic showing flames in a building

Operating the Building

  • Residents in the flat where the fire broke out should evacuate and call the fire brigade. Meanwhile the building’s occupants are safe to remain in their flats, unless directed to leave.
  • In most blocks there are no fire alarms in communal areas. In most Retirement living blocks there will be. Communal alarms sound when there is smoke in the communal area and are not usually audible in flats. The purpose is to alert people who are in communal areas to evacuate the block.
  • There is no requirement for fire extinguishers in communal areas, except for plant and service rooms.

Graphic showing flames in a building


  • Residents should familiarise themselves with their building’s emergency procedures.
  • Early warning of fires saves lives. Residents should ensure they have working detectors in their flats.
  • Keeping compartmentation in tact in flats keeps the risk of smoke and fire spread low. Removing or changing doors and making holes in walls and ceilings in flats can speed up smoke and fire spread.

Health & Safety News

Read our latest news article on Balcony Fire Safety

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Balcony Fire Safety

This is a reminder about the fire risks associated with balconies with timber features and the activities that may increase the risk of fire. This follows a recent fire in Barking, which spread rapidly across the building façade and is pictured below.

Building on fire

Samuel Garside House in Barking, where a fire spread via combustible balconies earlier this month – the fire was likely caused by a barbeque

Next steps and actions required

The government has published specific advice regarding fire risks associated with these types of balconies and the steps residents can take to minimise fire risks. Barbecues should never be used on balconies as fire can take hold and spread rapidly – as above. Where the use of barbeques is identified this could be classed as a breach of lease and lead to formal action.

If you are unclear about what is required in terms of these simple steps please check with your property/development manager.

Thank you for your co-operation in this matter.


Watch our Health & Safety Film

We interviewed our senior leadership team on just how important Health and Safety is to FirstPort.

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Help us protect your property and your family

Take our quiz

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Read Our Handbook

All you need to know about Health and Safety and protecting all you love.

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Our Health and Safety Policy

For more detail please take the time to read our health and safety policy. If you have any questions, please email the FirstPort Health and Safety Team at

Man in work apron writing on a clipboard near a fire extinguisher